Terms & Conditions

Free Registration • Registering as a guardian or student and posting tutor requests is completely free. Tutor Request Guidelines • Provide accurate and detailed information when posting a tutor request to receive better responses. Tutor Conduct & Responsibility Smart Tutors verifies tutor profiles but cannot guarantee personal behavior or actions of tutors. Smart Tutors will not be liable for: • Theft • Harassment • Threats • Damages • Abuse • Any other illegal or antisocial activities Guardians are advised to verify tutor documents personally if necessary. Academic Results No tutor can guarantee academic results or grades. Poor academic results cannot be used as a reason for refund claims. Disputes Smart Tutors does not participate in personal disputes between tutors and students. However, we may provide guidance to resolve issues amicably. Student Behaviour Students are expected to maintain respectful and appropriate behaviour during tuition.

Tuition Commitment Once a demo class is completed and tuition is confirmed, tutors cannot cancel the tuition without valid reason. If cancelled voluntarily, the full media fee must still be paid. First Month Cancellation If tuition is cancelled within the first month and the guardian does not pay any salary, the service charge will be fully refunded. Performance Responsibility If a tutor loses a tuition due to: • Irregular attendance • Not teaching the agreed time • Unprofessional behavior • Excessive use of mobile phone during Classes • Poor communication or pronunciation • Drug Addiction ie. Smoking then no service charge refund will be provided. After First Month After the first month, continuing the tuition depends entirely on the tutor's performance and responsibility. Complaints regarding service charge will not be accepted after receiving the first month's salary. Tutor Misconduct Tutors may face penalties for: • Poor time management • Behavioral issues • Failing to contact the guardian on time or not taking the demo class after receiving the guardian’s phone number. • Sharing guardian contact information with third parties.

Important Notice Payments must only be sent to the official bKash or Nagad numbers listed on the Smart Tutors website. If you send money to any other number, Smart Tutors will not be responsible, and you may need to pay the service charge again. After a demo class, if the tuition is confirmed, the tutor must pay the full service fee within 7 days. If there is any difficulty paying within 7 days, the tutor must inform the authority in advance and pay according to the agreed arrangement. The one-month period will be counted as 30 days starting from the day the tuition is confirmed. Service Charges Regular Home Tuition • 60% of the first month salary Package Tuition • 3 Month Package → 40% of salary • 2 Month Package → 30% of salary • 1 Month Package → 15% of salary

Cancellation After 1 Month Media charge = 30% of the monthly salary (Regular Tuition) Cancellation During First Month If tuition is cancelled during the first month and the tutor receives a partial salary, the media charge will be: 30% of the received salary Example: Monthly Salary = 5000 BDT Tutor teaches 6 days Guardian pays 2500 BDT Media charge = 30% of 2500 BDT = 750 BDT

All tutors confirming tuition must complete verification through official documents or Smart Tutors' verification process. Tutors must: • Provide valid academic documents • Maintain professional behavior • Respect agreed tuition terms • Avoid false or misleading information Providing false information may result in legal action.

Attempting to bypass the Smart Tutors platform is strictly prohibited. This includes: • Asking guardians to pay outside the platform • Avoiding service charges • Cancelling tuition to re-hire privately Violations may result in: • Permanent account suspension • Loss of verification status • Public exposure • Legal action This rule applies to both tutors and guardians.

Tutor accounts may be suspended or permanently banned for: • Providing fake information • Harassment or inappropriate behavior • Frequent class cancellations • Failure to pay the service charge • Attempting to bypass the platform • Receiving consistent negative feedback • Poor time management • Sharing guardian contact information with third parties • Violating any platform policy.

Smart Tutors is a technology-based connection platform between tutors and students. We cannot guarantee uninterrupted or error-free services. Smart Tutors is not responsible for: • Loss of tuition opportunities • Disputes between users • Platform downtime or technical issues

Smart Tutors may send SMS, Email, or Push Notifications regarding: • Tutor requests • Job matches • Account updates • Platform announcements

By using the Smart Tutors platform, you confirm that: • You have read and understood these Terms & Conditions. • You agree to follow all policies mentioned above. Violation of these terms may result in: • Account suspension • Permanent removal from the platform • Legal action where applicable